Refund policy
Return & Refund Policy
Return & Refund Policy – G Jackets
At G Jackets, we want every customer to be satisfied with their purchase. Please review the following policy before placing your order.
Ready-to-Ship / Ready-Made Jackets (Non-Custom)
For ready-made, non-personalized jackets, you may request a return within 14 days of receiving your order. Please return the jacket unused and unwashed, with its original tags and packaging where possible. You may handle and try it on as you reasonably would in a shop. A deduction for loss of value will only be made where permitted by law if handling goes beyond what is necessary to establish its nature, characteristics, and fit.
To request a return, please contact us before sending any item back so we can provide the return instructions. For eligible UK statutory cancellation returns, notify us within 14 days after delivery and send the goods back within a further 14 days after notifying us. You do not need to give a reason when exercising this right.
Custom & Personalized Products
Products made specifically to your requirements, including custom colors, names, logos, embroidery, patches, printed lining, custom sizing, or other personalized modifications, are generally not eligible for return, exchange, or cancellation after production has started, except where required by applicable consumer law.
Choosing a standard catalogue size or colour does not by itself make a jacket personalized or remove your statutory cancellation rights, even if it is produced after ordering. The custom-product exception applies only where the item is made to your individual specifications or clearly personalized. This does not affect your rights if the product is defective, damaged, or materially different from what you ordered.
Custom Jacket Sizing
If you have a sizing concern with a custom jacket, please contact us with your order number and clear measurement photos. We will compare these with the agreed size or measurements and discuss possible adjustments case by case. A sizing concern does not automatically require a return or refund; confirmed production or supply errors are handled under the section below.
Damaged, Defective or Incorrect Items
If you receive an incorrect, damaged, or defective item, please contact us promptly, preferably within 7 days of delivery, and provide the following information. This reporting request does not limit your statutory rights:
- Your order number
- Clear photos of the item
- Photos of the packaging where relevant
- A description of the problem
We will review the information you provide against your order details, approved design, and agreed size or measurements. We may request reasonable additional information where needed. If a defect, damage, or supply error is confirmed, we will work with you on an appropriate repair, replacement, partial refund, or full refund, as applicable to the circumstances and your statutory rights. Please contact us to confirm return arrangements before sending an item back.
Order Cancellations
For custom orders, cancellation requests should be submitted within 12 hours of placing the order.
Once production has started, cancellation may no longer be possible.
Return Shipping
We do not provide return shipping labels or prepaid return postage. For an eligible ready-made jacket return, the customer must arrange the return shipment and purchase their own shipping label. The customer pays return shipping costs for change-of-mind or fit-related returns. If an item is defective, damaged, or incorrectly supplied by us, please contact us to agree the return arrangements; our responsibility for return costs under applicable consumer law is unaffected.
Refunds
Approved refunds will be issued to the original payment method, with no restocking fee. For eligible UK statutory cancellation returns, we will refund within 14 days of receiving the goods back or, if earlier, receiving evidence that you sent them back. Where required by law, the refund includes the original standard delivery charge; additional charges for a more expensive delivery option are not refundable. For a refund agreed under UK faulty-goods rights, we will issue it without undue delay and within 14 days of agreeing that you are entitled to it. Your bank or payment provider may take additional time to post the credit. These terms do not limit any mandatory consumer rights that apply to your order.
Contact Us
G Jackets / Grato Intl Ltd
Email: gratointlltd@gmail.com
Phone / WhatsApp: +44 7743 226766
Website: https://gjackets.com
Registered office: 19 Galloway Street, Liverpool, England, L7 6PD, United Kingdom